☀ How are your shipping charges determined?
We price shipping with a UPS calculator that determines a fair amount based on the weight and dimensions of your order and the distance it has to travel.
☀ When does my order ship?
Our team knows you're excited to get your order quickly! All merchandise orders typically ship within 3 business days. Please allow additional processing time during promotional periods. We make every effort to inform you if there is a delay with your order.
Gift card orders (received before 4pm Mon-Thurs and before 2pm on Fridays) will ship out the same day. All orders received after this cutoff ship the following business day.
☀ I see a lot of different size ranges and measurements. How do I know which one is for me?
Great question! Since we carry so many brands and have many different departments (and sizes!), we know it can get a bit confusing. While it is difficult to recommend a size over the computer or phone, we can try and explain how the size conversion between brands works. Click here for more details.
☀ Who do I contact if I have questions or issues pertaining to my order?
We're always happy to help. Drop us a line through email, or give us a call!
Phone: 516-935-1110 ext. 3
☀ When are you open? Are you closed on holidays?
Our offices are open Monday - Friday, 9am-5pm Eastern time.
While we recognize all holidays, we are closed for business on the following days:
New Year's Day - January 1
Independence Day - July 4
Thanksgiving Day - November 23
Christmas Day - December 25
☀ What happens if I need to return what I bought?
Not to worry! Its simple to make returns.
If you change your mind, you're welcome to pack it up with the return form (which can be found in your original packaging, or here) and send it on back to us at:
343B South Oyster Bay Rd
Plainview, NY 11803
Att: Internet Returns
☀ I have a problem with my order. What do I do?
We're so sorry to hear that! Our team makes every effort to provide a great experience for you and to get it right the first time. If something did not meet your expectations, please contact us right away so we can make it right for you.
Phone: 516-935-1110 ext. 3
☀ I think I'd be perfect for your next ad! How can I become a Denny's Kid?
Love the spotlight? If you (or someone you know) should be the star of our next ad/social media campaign, let us know about it here!
☀ How can I be considered for current and future openings with Denny's?
We're so flattered you'd ask! Our Careers page is where you can fill out our online application.
☀ Something on the site is broken or isn't working the way I expected it to. Who can I tell?
We're always looking for new ways to improve your experience here at shopdennys.com. If found, please forward all website issues or bugs to firstname.lastname@example.org.